Terms & Conditions
Terms & Conditions
Terms and Conditions of Sale of Double Nine Ltd T/A Merlin Workwear
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
The terms of sale, “we” means Double Nine Ltd T/A Merlin Workwear and “you” means our customer or potential customer.
The advertising of products on our website constitutes an “invitation to treat”; and your order constitutes a contractual offer.
- Add products to your shopping cart and proceed to checkout.
- Create an account or login as an existing customer.
- Select delivery method and confirm your order + terms.
- You will be transferred to WorldPay for payment.
- You will receive an acknowledgement email.
- Order confirmation will follow after availability check.
We may update these terms at any time, so please download a copy for your records. The only language we provide these terms in is English.
Workwear clothing, Corporate clothing, Footwear, PPE, Outerwear, Hi-Visibility products, Uniforms, Hospitality wear, Sportswear, and all other products shown on our website.
In addition to the price of the products, you will/may have to pay a delivery charge, which will be as stated at checkout. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value-added taxes (where applicable). Payment for all products must be made by WorldPay, PayPal OR any method detailed on the website from time to time. Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.
If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer); (iii) an administration fee of GBP £20 (including VAT); and (iv) all our reasonable costs, losses and expenses incurred in recovering these amounts (including legal fees and debt collection fees).
Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.
For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.
You warrant to us that:
- You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
- The information provided in your order is accurate and complete;
- You will be able to accept delivery of the products;
- You are resident in England or Wales; and
- You are at least 18 years of age.
We use reasonable endeavours to despatch non-personalised orders within 24 hours within the UK mainland. However, we ask that you allow 3 - 5 Working Days for delivery during busy periods. Personalised clothing will generally be despatched within 10-24 days from order unless specifically requested otherwise. We carry a vast range of stock for all items on our website; however, there are times when we receive an influx of orders for a particular product that results in us having to replenish our stock from suppliers. In situations where this occurs, items are normally despatched within 3 to 10 Working Days and a member of our customer services team will be in touch to inform you of any delays.
Delivery within the UK mainland can vary in some locations such as Ireland, Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man, Isle of Wight, and the Scottish Islands. We will always notify of any additional carriage costs and you will be contacted by a member of our customer services team advising of the additional cost. For clarification, the Scottish Highlands are defined as postcodes: AB30-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 AND PH49-50. The Scottish Islands are defined as postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 AND ZE1-3. If you are considering placing an order that requires delivery to the locations listed above OR outside the United Kingdom please contact our customer services team prior to ordering. Shipping methods can vary depending on your order and location; however, we only use reputable companies such as DPD & Royal Mail. In all instances parcels are sent securely and are tracked where possible so we know the location of every item leaving our depot to arriving at your door. You can ask for a tracking number at any time after an item has been despatched. On rare occasions parcels may take a little longer to arrive due to harsh weather and other unforeseen circumstances, we ask for your patience in these times and assure you we will endeavour to get your items to you as soon as possible.
We want to be sure you are absolutely happy with the products you buy from us. Should you purchase an item and on arrival you decide it is not suitable, you are welcome to return it to us within 10 days for a refund (less original carriage costs) or to exchange it for another product.
There are of course a few conditions; the item you are returning must meet the following criteria:
- The goods must not have been worn
- Still in New Condition (re-saleable)
- Complete in its original packaging
- Include original tags and labels
- Must not be a personalised garment or special order.
Please note any Covid-19 products e.g. Masks, Visors etc. will not be accepted for return due to the nature of these products. You must contact us via phone or email to obtain a returns number before returning any goods. You will be required to pay the carriage charge on exchanged items; however, we will endeavour to keep these as low as possible.
If you have purchased goods on a bulk buy rate and you return goods that then take you below the bulk buy rate, you will be charged the difference.
You will usually receive your refund or replacement within 7 days of us receiving the item back in our store.
Goods that are found to have a manufacturing fault on receipt by the customer or develop a fault through reasonable “WEAR AND TEAR” within a 6-week period from invoice date will be exchanged free of charge subject to inspection by Merlin Workwear. After this time, faulty goods will be sent back to the manufacturer for inspection.
Any goods damaged in transit should be signed for as “DAMAGED”. Goods should then be checked immediately and in the event of any shortage, loss or damage, the company and carriers must be notified at once by telephone, and subsequently such notification must be confirmed in writing within 48 hours.
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
- Delivery of the products; and
- Receipt by us of full payment of all sums due in respect of the products (including delivery charges).
We will be entitled to recover payment for the products even where ownership has not passed to you.
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or
products from us at any time within 7 working days after the day you received the relevant product or
products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation. You will
not have any such right insofar as a contract relates to:
- The supply of any products which constitute audio or video recordings or computer software which have been unsealed by you;
- The supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control;.
- The supply of newspapers, periodicals or magazines;
- The supply of goods made to your specifications or clearly personalised; or
- The supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.
If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
Nothing in these terms of sale affects your statutory rights (including your right to receive arefund in respect of any defective product we sell to you)
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
Nothing in the terms of sale will:
- Limit or exclude the liability of a party for death or personal injury resulting from negligence;
- Limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
- Limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;
- Limit any liability of a party in any way that is not permitted under applicable law; or
- Exclude any liability of a party that may not be excluded under applicable law.
Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.
- Are subject to the preceding paragraph; and
- Govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, subcontract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, subcontract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section [12]: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
Our full name is Double Nine Ltd T/A Merlin Workwear
Our registered office is The Courtyard Shoreham Road, Upper Beeding Steyning Sussex BN44 3TN.
Our company registration number is 5562035
Our email address is @doublenine.co.uk
Our VAT number is 116182143
Terms and Conditions of Sale of Double Nine Ltd T/A Merlin Workwear
These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.
You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms of use, you warrant and represent that you are at least 18 years of age.
Our website is intended for users within the United Kingdom only. By using our website and by agreeing to these terms of use, you warrant and represent that you will be situated within the United Kingdom at all times whilst using our website.
Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy.
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
You must not:
- Republish material from this website (including republication on another website);
- Sell, rent or sub-license material from the website;
- Show any material from the website in public;
- Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;]
- Edit or otherwise modify any material on the website; or
- Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
TYou must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
You must not use any other person's user ID and password to access our website, unless you have that person's express permission to do so.
We may disable your user ID and password in our sole discretion without notice or explanation.
In these terms of use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
You warrant and represent that your user content will comply with these terms of use.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any aplicable law).
Your user content (and its publication on our website) must not:
- Be libellous or maliciously false;
- Be obscene or indecent;
- Infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
- Infringe any right of confidence, right of privacy, or right under data protection legislation;
- Constitute negligent advice or contain any negligent statement;
- Constitute an incitement to commit a crime;.
- Be in contempt of any court, or in breach of any court order;
- Be in breach of racial or religious hatred or discrimination legislation;
- Be blasphemous;
- Be in breach of official secrets legislation;
- Be in breach of any contractual obligation owed to any person;
- Depict violence in an explicit, graphic or gratuitous manner;
- Be pornographic or sexually explicit;
- Be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
- cause annoyance, inconvenience or needless anxiety to any person.
Your user content must be apropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms of use in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.