Delivery & Returns

Shipping

Delivery Coverage.

UK mainland only. Extra charges may apply for NI, Highlands, Islands, and international orders.

Scottish Regions.

Highlands & Islands covered under specific postcodes. Contact us for non-UK delivery.

Shipping & Tracking.

Shipped via DPD, Parcel Force, UPS. All parcels tracked, with rare weather-related delays.

Returns

We want to be sure you are absolutely happy with the Workwear you buy from us. Should you purchase an item and on arrival you decide it is not suitable, you are welcome to return it to us within 10 days for a refund (less original carriage costs) or to exchange it for another product.

There are of course a few conditions; the item you are returning must meet the following criteria:

UNWORN GOODS POLICY

The goods must not have been worn

NEW CONDITION

Still in New Condition
(Re-Sealable)

ORIGINAL PACKAGING REQUIRED

Complete in its original packaging

ORIGINAL TAGS & LABELS

Include Originals Tags and Labels

PERSONALIZED ORDER

Must not be a personalized garment or special order

Faulty Goods

Any reasonable carriage costs incurred by the customer returning the faulty goods will be reimbursed in full providing the item can be verified as faulty.

Goods that are found to have a manufacturing fault on receipt by the customer or develop a fault through reasonable "WEAR AND TEAR" within a 6 week period from invoice date will be exchange free of charge subject to inspection by Merlin Workwear. After this time, faulty goods will be sent back to the manufacturer for inspection.

Damaged Goods

Any goods damaged in transit should be signed for as "DAMAGED". Goods should then be checked immediately and in the event of any shortage, loss or damage, the company and carriers must be notified at once by telephone, and subsequently such notification must be confirmed in writing within 48 hours.